FAQ
Our Bags & Leather Care
What sets Modern Rugged apart?
Our products are shaped by travel, everyday use, and a simple question: Would we carry it ourselves? We focus on purposeful design, practical storage, and dependable construction.
What leather do you use?
We primarily use full-grain and high-quality top-grain leather. Thickness, finish, firmness, and tanning method vary according to the design.
Natural grain, scars, wrinkles, and color variations are part of leather’s character. With use, it can soften, crease, and develop a patina.
How should I care for my leather goods?
Wipe away surface dirt with a soft, slightly damp cloth. Let wet leather dry naturally, away from direct heat.
Condition occasionally when needed, using a product suitable for the leather’s finish. Test any cleaner or conditioner on a small, hidden area first.
Shipping & Delivery
Is U.S. shipping free?
Yes. New orders ship free within the United States.
Return and warranty shipping costs are separate.
Do you ship internationally?
International shipping is available to supported destinations at checkout. Rates depend on the destination country.
Applicable customs duties and fees are included in the item price or applied at checkout, depending on the destination.
How long will my order take?
Orders are typically processed within 24–48 hours after payment confirmation. Specialty items may require additional processing or production time.
After shipment, U.S. orders typically arrive within 3–8 business days. International delivery times vary by destination. These are estimates, and carrier delays or customs processing may affect arrival.
Where do orders ship from, and which carriers do you use?
Orders ship from 7538 Stemley Bridge Rd, Talladega, AL 35160, United States. We use USPS, UPS, FedEx, and DHL. The carrier and service depend on the destination and shipment; available delivery options are shown at checkout.
Returns & Lifetime Warranty
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, undamaged, and in their original condition, with all original packaging included.
Customers pay return shipping. After we receive and inspect the item, we issue the refund to the original payment method.
Contact us before returning an item.
How do exchanges work?
Return the original item according to our Returns & Warranty policy and place a new order for the item you prefer.
What does the lifetime warranty cover?
Our leather goods have lifetime coverage against defects in stitching and hardware for the usable life of the leather. Coverage stays with the product when ownership changes.
Normal wear, misuse, accidental damage, and natural changes such as creases, scuffs, softening, and patina are not covered defects by themselves.
See our Returns & Warranty policy for full coverage and exclusions.
Who pays warranty shipping?
If a return is required, customers pay shipping to Modern Rugged.
A $5 shipping fee applies to warranty replacements sent within the United States. International replacement shipping fees vary by destination.
For repaired items, any applicable return shipping charge will be confirmed during the claim process.
Ordering & Contact
What size should I buy?
Check the dimensions and compartment details on the product page and compare them with what you plan to carry. For laptops, check your device’s actual measurements—screen size alone does not guarantee a fit. Need help choosing? Contact us at customerservice@modernrugged.com.
Do you offer customization?
Contact customerservice@modernrugged.com before ordering to ask about any specific customization request. Availability must be confirmed before purchase.
How do I contact you?
Email customerservice@modernrugged.com with your question and order number, if available.
For warranty claims, include a description of the issue and clear photos. Please contact us before shipping an item.